Account Manager

Hey our first Account Manager!

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COAX Software is waiting for you, especially if we have in common such point:

• you want to upgrade your skills;
• you want transparent communication;
• internal mood in team is very important for you;
• you can be a teamplayer as well as a leader;
• sharing knowledge is the key for you too.

Your main future responsibilities as an Account Manager:

Onboarding clients:

Day to day work:

• Constant communication with clients as a single point of contact;
• Managing clients workflow;
• Planning client’s business growth;
• Committed to grow, develop, and scale the development teams.
• Involved in account team member evaluation, on-boarding, and induction for new team members.
• Address employee’s concerns, competencies development, as well as training needs for skills development through the Site Managers or Hiring Managers.
• Handle client communications and prepare client reports;

• operational
• financial 

• Communicate client agendas to other staff members.
• Manage CRM-system (or any other place which have all knowledge on account)
• Case solving & constant client service improvement
  

Reporting:

• Create regular reports based on clients servicing;
  

Feedback:

• Have scheduled meetings with team members to gather feedback on account
• Have scheduled meetings with clients to gather feedback on account
• Prepares aggregated report for each account 
  

Sales and upscales:

• Work with sales and marketing teams to prepare presentations and sales pitches; 
• Upsell products and services for existing clients. 
• Identifying business opportunities for existing clients
  

Offboarding

Marketing:

• Work on knowledge sharing for marketing purpose
• Help to prepare marketing strategies and proposals for existing client
  

Finances:

• AC is responsible for finance / revenue goals for each account 
• Monitoring budgets, spending and revenue, and explaining cost factors to clients.
  

Strategic: 

• Proactively design new processes to optimize the managed service model.
• Is executor of assigned process 

If this information is interesting for you, let us tell more about some useful tips that you can have after join us:

• Internal Matrix and Personal Development Plan for every teammate;
• Switching Project System. If you want to change the project, just tell us;
• Medical Insurance;
• Want to work on short-term or long-term projects? We have both types;
• You will be a part of the team — doesn’t matter if you are on a project or not, to find potential project for you — our responsibility;
• Parties. We go out every quarter and party on any occasion (if we do not count our pizza-parties or different tastings).

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